Lukki Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use Lukki Casino. Please read them carefully before creating an account or participating in any games. By accessing the website, you acknowledge that you have read, understood and agreed to these terms, together with any other policies or rules displayed on the site.

Lukki Casino holds a licence issued by the Curaçao Gaming Authority (CGA), reference number OGL/2024/164/0246, and uses SSL encryption alongside independently audited RNG games to protect players.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Lukki Casino. They apply to the website, your player account, casino games, promotions, payment services and any related features made available through the site. Additional terms may apply to particular games, promotions or services. Where additional terms are provided, they should be read together with these Terms & Conditions.

You must use Lukki Casino only where online gambling is lawful for you to do so. You are responsible for checking the laws that apply in your location before accessing the website or placing a wager. Lukki Casino may restrict access to people in particular locations and may refuse or limit access where required by law, regulation, risk controls or operational requirements.

You must be at least the legal gambling age that applies to you and must not use the service if you are under the applicable minimum age. Lukki Casino may request information or documents to verify your age and identity. Access may be suspended while checks are completed.

You must provide accurate, current and complete information when registering or using the service.
You must keep your account information updated if your circumstances or personal details change.
You must read all applicable game, promotion, payment and responsible gambling rules before participating.
You must not use the website for an unlawful purpose or in a way that interferes with its operation.
You must comply with all laws and regulations applicable to you as a player.

2. Accounts, verification and security

You may generally have only one player account unless Lukki Casino has approved an additional account in writing. Accounts are personal and must not be sold, transferred, shared or made available to another person. You are responsible for all activity carried out through your account, subject to applicable law and any investigation into unauthorised use.

You must keep your username, password and other security information confidential. If you believe that someone else has accessed your account, you should stop using the account and notify Lukki Casino through the support channel available on the website. You should also change your password where possible. Lukki Casino may take steps to protect the account, including suspension or further verification.

Identity, age, address, payment method and source-of-funds checks may be required before or after registration. These checks help protect players, prevent fraud, support responsible gambling and meet legal or compliance obligations. You must provide documents that are genuine, readable and relevant to the request. Failure to complete a required check may result in restricted access, delayed processing or account closure.

Lukki Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is fraudulent or unlawful, multiple accounts have been used improperly, or a legal, regulatory or security obligation requires action. Where permitted, any remaining balance will be handled in accordance with applicable law and verification requirements.

3. Deposits, withdrawals and gaming activity

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment instructions, available methods, processing requirements and any applicable fees will be shown on the website or during the relevant transaction. You should review these details before confirming a payment.

You must not deposit money obtained from illegal activity, use a payment method for which you do not have permission, or attempt to disguise the source or purpose of funds. Transactions may be reviewed, delayed, declined or reversed where required for security, fraud prevention, identity verification or legal compliance.

Withdrawal requests may be subject to account verification, payment checks, minimum or maximum transaction conditions and other requirements displayed on the website. Lukki Casino may return funds through an appropriate verified payment method. Processing times can vary according to the method used, checks required and the relevant payment provider. You should not treat a withdrawal request as completed until the funds have been successfully processed.

Games are provided for entertainment and involve financial risk. You should only wager money that you can afford to lose. Game results are determined by the applicable game system and, where relevant, random outcomes. You must not attempt to manipulate a game, interfere with the website, exploit an error or use software, devices or methods intended to gain an unfair advantage.

Promotions and bonuses

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values, deposit requirements and withdrawal rules. The specific promotional terms available to you will be shown with the relevant offer. If there is an inconsistency between these Terms & Conditions and a promotion's specific terms, the specific promotional terms will apply to that offer.

Lukki Casino may amend, withdraw or refuse a promotion where permitted by law. A promotion must not be used in a way that is fraudulent, abusive or contrary to its stated purpose. Where an offer has been credited incorrectly or obtained through prohibited activity, the relevant bonus, winnings or account activity may be reviewed in accordance with applicable rules.

4. Responsible gambling, privacy and legal information

Lukki Casino supports informed and responsible participation. Gambling should remain a form of entertainment, not a way to make money or recover losses. Consider setting personal deposit, loss, wagering or session limits before you play. Take regular breaks, keep track of your spending and avoid gambling when upset, tired or under the influence of alcohol or other substances.

Never chase losses or increase stakes to try to recover money.
Do not gamble with money needed for living expenses, debts or essential commitments.
Do not ask another person to create or use an account on your behalf.
Use the responsible gambling tools and account controls available on the website.
If gambling is becoming difficult to control, seek help from an appropriate support service or health professional.

You may request a break, account restriction or self-exclusion using the responsible gambling options made available by Lukki Casino. Any request will be handled in accordance with the process described on the website and applicable requirements. You must not attempt to open another account or bypass a restriction while a break or self-exclusion is active.

Personal information is handled in accordance with the Lukki Casino Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, payment processing, identity verification, security, responsible gambling, customer support and legal compliance, as described in that policy.

The website and its content are provided subject to availability. Maintenance, technical problems, communications issues, third-party services and events outside reasonable control may affect access or performance. Lukki Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

These Terms & Conditions may be updated from time to time. Changes will apply from the date stated on the website or, where no date is stated, when published. You should review the current version before using the service. If you do not agree with an updated term, you must stop accessing or using Lukki Casino.

If you have a question, complaint or concern about these terms, please use the customer support or complaints process displayed on the Lukki Casino website. Nothing in these Terms & Conditions prevents you from exercising any rights available under applicable Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.