Across your first four deposits
- Wagering
- 40× bonus & spin winnings
- Max bet (bonus active)
- $8 (AUD)
- Min deposit
- $20 (AUD)
- Free spin cashout cap
- $300 (AUD)
Privacy Policy
Lukki Casino holds a licence issued by the Curaçao Gaming Authority (CGA), reference number OGL/2024/164/0246, and uses SSL encryption alongside independently audited RNG games to protect players.
Information we may collect
To provide an online casino service, Lukki Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity. Some information is provided directly by you, while other information may be collected automatically when you access the website.
Account and contact details
This may include your name, date of birth, country or state of residence, username, password, email address, telephone details and other information needed to create and manage an account. We may also record your preferences, account settings, responsible gaming choices and communications with us.
Identity and verification information
Where verification is required, we may handle identity documents, proof of address, date-of-birth information, images, document details and information obtained during customer checks. These checks help confirm that an account belongs to the person using it, support age and eligibility checks, and help prevent identity misuse, fraud, money laundering and other unlawful activity.
Payment and transaction records
We may record deposits, withdrawals, wagers, winnings, payment method details, transaction references, account balances and related financial information. Payment providers may handle payment information under their own privacy terms. We may receive information needed to confirm, process, reconcile or investigate a transaction without necessarily receiving complete payment credentials.
Technical, device and usage data
When you use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interaction data. We may also record account login activity, security events, error reports and information about how the website performs.
Support and communication records
If you contact support, we may keep the content of your messages, information used to verify your identity and details about the issue or request. We may also record communications relating to account administration, transactions, security, complaints, responsible gaming or privacy matters.
How and why we use information
Lukki Casino uses information for purposes connected with operating the website, providing casino services and meeting our responsibilities to players. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for their work.
- Creating, maintaining and securing player accounts.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out verification, anti-fraud, security and risk-management checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support, resolving complaints and responding to questions.
- Managing responsible gaming tools, restrictions and player safety requests.
- Maintaining, testing, improving and personalising website features and services.
- Sending service messages about accounts, transactions, security, changes or important operational matters.
- Sending marketing communications where permitted and where you have provided or otherwise have a valid basis for consent, subject to your choices.
- Meeting legal, regulatory, accounting, taxation, court, dispute-resolution and other official requirements.
- Protecting the rights, property, systems and users of Lukki Casino.
We may combine information from your account, website activity, verification checks, payment activity and support interactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice.
Sharing information
Information may be shared with carefully selected service providers that help operate the website and deliver services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security and professional advice. They should only use information for authorised services and are expected to apply suitable confidentiality and security measures.
We may also disclose information where reasonably necessary to protect players, investigate suspected wrongdoing, respond to lawful requests, comply with legal obligations, enforce applicable terms or protect our business and systems. Information may be processed or stored in Australia or another country where our service providers operate. Where this occurs, appropriate steps should be taken to protect the information in accordance with applicable requirements.
Cookies, security and retention
Cookies and similar technologies
Lukki Casino may use cookies and similar technologies to keep the website working, remember settings, support account access, improve performance, understand website usage and help protect against suspicious activity. Some cookies may support analytics, content preferences or relevant communications. Cookies may be placed by us or by service providers working on our behalf.
You can manage or restrict cookies through your browser settings. If you block, delete or restrict cookies, some website features may not work correctly, and you may need to repeat preferences or sign-in steps. Browser controls differ, so check the help information for the browser or device you use.
Protecting information
We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, encryption or secure transmission methods where suitable. No website, internet connection or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. The length of retention may depend on the type of record, outstanding disputes, security needs and legal or operational obligations.
When information is no longer required, it may be securely deleted, destroyed, anonymised or placed beyond practical use, subject to technical and legal limitations.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that no longer needs to be retained, or object to or restrict certain uses. You may also withdraw consent to marketing communications at any time.
How to make a request
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@lukkicasino.click. Please explain your request clearly and provide enough information for us to identify your account. We may need to verify your identity before completing a request, particularly where the request involves account information, identity documents, payments or sensitive records.
You can usually stop promotional emails by using the unsubscribe option in the message or by contacting support@lukkicasino.click. Stopping marketing does not stop essential service communications, such as messages about security, transactions, account administration, verification or changes to important terms.
A deletion request may not remove every record immediately where information must be retained for legal, security, fraud-prevention, dispute-resolution or accounting purposes. In those circumstances, access may be restricted and the information will be retained only as necessary. We will aim to respond within a reasonable period and may explain if a request cannot be completed in full.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after an update.